Document Type
Article
Publication Date
5-7-2018
Abstract
This post discusses issues related to the ABA book, The New Handshake: Online Dispute Resolution and the Future of Consumer Protection, by Amy Schmitz and Colin Rule. The book is designed to help build consumer protection that will benefit both consumers and merchants. It explains problems with the status quo, suggesting how ODR can improve handling of consumer problems and identifying challenges in implementing ODR systems.
Recommended Citation
John Lande,
THE NEW HANDSHAKE: USING ODR TO CREATE VALUE FOR CONSUMERS AND BUSINESSES
(2018).
Available at: https://scholarship.law.missouri.edu/fac_blogs/58