Ombuds Programs: How Alternative Dispute Resolution Improves the Lives of Native Long-Term Care Residents

Authors

Brett Newberry

Abstract

Many Americans will spend at least some time in a long-term care facility. During their stay, every resident should receive competent care and maintain the highest possible quality of life. Long-term care ombuds programs exist to help achieve these goals. Long-term care ombuds (“LTCOs”) advocate for individuals living in long-term care facilities and for improvements to the long-term care system. Tribal long-term care ombuds are a subset of LTCOs who connect with and advocate for Native residents living in long-term care facilities. LTCOs help facilitate dispute resolution between residents, facilities, and family members, and work to improve resident care. The success of LTCO programs exemplifies how alternative dispute resolution can and should be utilized in the long-term care setting to promote resident health, ensure culturally competent care, and improve resident quality of life.

Recommended Citation

Brett Newberry, Ombuds Programs: How Alternative Dispute Resolution Improves the Lives of Native Long-Term Care Residents, 2024 J. Disp. Resol. (2024)
Available at: https://scholarship.law.missouri.edu/jdr/vol2024/iss2/10