This article examines the subject of mediating citizen complaints against the police. It reviews the history of citizen complaints, presents data on existing police complaint mediation programs, and discusses the potential contributions of mediation to police accountability.
Samuel Walker and Carol Archbold,
Mediating Citizen Complaints against the Police: An Exploratory Study ,
2000 J. Disp. Resol.
Available at: https://scholarship.law.missouri.edu/jdr/vol2000/iss2/2