To assume clients phone for legal appointments with mere problems is to negate the initial thrust that propels the need for legal advice. A crisis is often this propelling factor, and an attorney must be able to understand, act from a knowledgeable position, empathize and know the legal and nonlegal implications facing the client. To be stationary, aloof, or combative when a client's situation roars toward a crisis peak, is to fail as a legal counselor.
Crisis Intervention for Legal Counselors,
1996 J. Disp. Resol.
Available at: https://scholarship.law.missouri.edu/jdr/vol1996/iss1/5