The aim of this Article is to examine the function of the ombudsman in the context of long-term health care facilities.6 The first part of the Article will consider the broader history and purposes of the office of the ombudsman. The second part will focus on the traditional methods used to ensure quality of care in the nursing home. The third part will examine the specific role played by the ombudsman in the ecological context of the nursing home. Finally, the fourth part will consider the effectiveness of the nursing home ombudsman as an alternative form of dispute resolution. In view of the often powerless position of nursing home residents, many of whom are ill and suffer from assorted disabilities, there is an urgent need for discussion that will lead to a better understanding of the role of the nursing home ombudsman and their relationship to the larger ombudsman phenomenon.7
Jeffrey S. Kahana,
Reevaluating the Nursing Home Ombudsman's Role with a View toward Expanding the Concept of Dispute Resolution,
1994 J. Disp. Resol.
Available at: https://scholarship.law.missouri.edu/jdr/vol1994/iss2/2