Efforts to demystify and simplify the way disputes are settled in American society seem to have congealed into a nationwide movement within less than a decade: neighborhood justice centers, arbitration, divorce mediation, no-fault auto insurance, do-it-yourself probate, "plain English" land and rental agreements, government ombudsmen, consumer hot lines, community mediation of minor criminal cases. A growth industry, if there ever was one
Frederick E. Snyder,
Rhetoric and Reality in the Dispute Settlement Movement,
1984 J. Disp. Resol.
Available at: https://scholarship.law.missouri.edu/jdr/vol1984/iss/5