Internal Dispute Resolution: The Transformation of Civil Rights in the Workplacewith Lauren B. Edelman and Howard S. Erlanger

John M. Lande, University of Missouri School of Law


In this article we examine the role of law in complaint handlers' orientations toward EEO/AA complaints within organizations. In particular, we are interested in how both legal and organizational values shape complaint handlers' conceptions of EEO/AA law and complaint resolution and the implications of these conceptions for the ways they handle discrimination complaints.