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The Business, Entrepreneurship & Tax Law Review

Authors

Garret Macko

Abstract

Despite a surplus of practicing attorneys, millions of Americans experience inadequate legal representation, demonstrating deep inefficiencies in the market for legal services. This paper explores the potential for artificial intelligence (“AI”) to expand access to justice by providing efficient and affordable solutions. Free and widely available AI-powered tools, like ChatGPT and Claude, demonstrate the capability to assist non-lawyers in tasks like drafting legal documents, conducting legal research, and resolving disputes. These tools represent a practical and economically efficient way to increase access to legal resources for underserved populations. Still, while AI offers significant promise, clear challenges exist. Issues like hallucinations—instances of AI producing inaccurate information—underscore the risks of relying on these tools without oversight. Additionally, the unique human and social capital that attorneys provide, such as advocacy and trust built through professional relationships, cannot truly be replicated by AI. Other problems, like current consumer protection and fiduciary obligations, further complicate AI’s role in the legal field. This article ultimately concludes that while AI holds transformative potential to reduce barriers and expand access to legal services, achieving this outcome requires thoughtful regulation and continuous innovation to protect consumers and uphold the integrity of the legal system.

First Page

151

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